Privacy Policy

Account and Subscription Data

When you register for Knot.dev, we collect:

• Basic account details (name, email address, username)
• Billing information processed securely through Stripe
• Subscription tier and credit usage
• Authentication credentials (encrypted)

Content and Creative Assets

Through your use of our platform, we collect:

• Store descriptions and requirements you provide to Knot Chat
• Product URLs you submit for Knot Instant store generation
• Images, videos, and creative content generated through Knot AI Studio
• React code modifications and customizations you make
• Templates and designs you create or modify

Platform Activity Data

We automatically collect:

• Session information (login times, feature usage)
• Platform interactions (which tools you use, generation requests)
• Technical data (browser type, device information, IP address)
• Performance metrics (page load times, error reports)

AI Processing Data

When you use our AI features:

• Natural language inputs to Knot Chat
• Product information extracted from marketplace URLs
• Parameters for visual generation (avatars, product shots, videos)
• Feedback on generated outputs

Service Delivery

Your information enables us to:

• Generate and host your e-commerce stores
• Process AI requests through Knot Chat and Knot AI Studio
• Store your generated images, videos, and commercial content
• Maintain your React code and store configurations
• Manage your subscription and credit allocation

Platform Operations

We use collected data to:

• Authenticate your access and secure your account
• Process payments through Stripe's secure infrastructure
• Provide customer support through jacob@knot.dev
• Monitor platform performance and resolve technical issues
• Prevent fraud and unauthorized access

Service Enhancement

With your data, we:

• Improve AI model accuracy and generation quality
• Optimize platform features based on usage patterns
• Develop new capabilities for store creation and customization
• Enhance the user experience across all Knot tools

AI Processing Partners

We work with third-party AI services to power our generation capabilities. These partners process your inputs solely to deliver requested outputs and do not retain your data for their own purposes.

Payment Processing

Stripe handles all payment transactions. We do not store credit card numbers or banking details on our servers. Stripe's processing is governed by their own privacy policy and security standards.

Platform Integrations

While Knot.dev integrates with Shopify and WordPress for store functionality, we do not share your personal data with these platforms. The integration operates at the technical level to enable store features without transferring your account information.

Location and Infrastructure

All data is stored on secure servers located in the United States. We implement industry-standard security measures including:

• Encryption for data in transit and at rest
• Regular security audits and updates
• Access controls and authentication protocols
• Secure backup systems

Retention Periods

• Active accounts: Data retained while account is active
• Generated content: Stored according to your subscription tier limits
• Cancelled accounts: Store data retained for 60 days post-cancellation
• Payment records: Retained as required for tax and legal compliance

Universal Rights

All users, regardless of location, can:

• Access their personal information
• Request correction of inaccurate data
• Delete their account and associated data
• Export their store code and configurations
• Opt out of non-essential data processing

Exercising Your Rights

To exercise any privacy right, contact us at jacob@knot.dev. We'll respond within 30 days and may request verification of your identity for security purposes.

Data Portability

You own all React code generated for your stores. You can download and export:

• Your complete store code
• Generated images and videos (subject to subscription limits)
• Store configurations and settings

Essential Communications

We'll contact you about:

• Account security and authentication
• Subscription changes and billing
• Critical platform updates
• Service disruptions

Optional Communications

With your consent, we may send:

• Feature announcements and tutorials
• Tips for using Knot Chat and AI Studio
• Special offers and promotional content

You can manage communication preferences in your account settings or unsubscribe directly from any marketing email.